Privacy Policy
Last Updated: March 15, 2025
Introduction
lytheranosiq ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lytheranosiq.com or use our departmental budgeting platform services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.
Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties. The types of information we may collect include:
Automatic Data Collection
When you access our platform, we automatically collect certain information about your device and usage patterns. This includes IP addresses, browser types, operating systems, referring URLs, and interaction data with our platform features.
How We Use Your Information
We use the information we collect for various purposes, including to provide, maintain, and improve our departmental budgeting services. Specifically, we use your information to:
Service Delivery
Your information enables us to create and manage your account, process transactions, provide customer support, and deliver personalized budgeting solutions tailored to your departmental needs.
Communication and Updates
We use your contact information to send important service updates, security notifications, and educational content about budgeting best practices. You can control communication preferences through your account settings.
We never sell your personal information to third parties. Your budgeting data remains confidential and is used solely to provide you with better financial planning tools and insights.
Information Sharing and Disclosure
We may share your information in specific circumstances, always with appropriate safeguards and in compliance with Australian privacy laws. Information sharing occurs only when necessary for service provision or legal compliance.
Service Providers
We work with trusted third-party service providers who assist with platform hosting, data analysis, payment processing, and customer support. These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, to protect our rights or safety, to investigate potential violations of our terms of service, or to comply with legal processes such as court orders or regulatory requests.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We are committed to helping you exercise these rights effectively.
Access Rights
You can request access to the personal information we hold about you, including details about how it's being used and shared.
Correction Rights
You have the right to request correction of any inaccurate or incomplete personal information we maintain about you.
Deletion Rights
You may request deletion of your personal information, subject to certain legal and operational requirements.
Portability Rights
You can request a copy of your data in a structured, commonly used format for transfer to another service provider.
To exercise any of these rights, please contact our privacy team at info@lytheranosiq.com. We will respond to your request within 30 days and may require verification of your identity before processing your request.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Technical Safeguards
We use industry-standard encryption for data transmission and storage, secure server infrastructure, regular security audits, and multi-factor authentication for sensitive operations. Our systems are designed with privacy by design principles.
Administrative Controls
Access to personal information is limited to authorized personnel who require it for their job functions. We provide regular privacy and security training to our team members and maintain strict confidentiality agreements.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account plus 3 years |
| Budgeting Data | 7 years for financial records compliance |
| Usage Analytics | 2 years for service improvement |
| Support Communications | 3 years after resolution |
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures.
International Data Transfers
While we primarily store and process data within Australia, some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We only work with international partners who provide adequate levels of data protection or who enter into binding agreements to protect your personal information according to Australian privacy standards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have questions about this Privacy Policy, need to exercise your privacy rights, or want to file a complaint about our privacy practices, please contact us:
Phone: +61882650180
Address: 1 provide on request, Bundaberg North QLD 4670, Australia
You also have the right to lodge a complaint with the Australian Privacy Commissioner if you believe we have not adequately addressed your privacy concerns.